Terms of Sevice

1. Acceptance of Terms

By using our website and purchasing our products, you agree to these Terms of Service, including our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

2. Product Information

2.1 We strive to provide accurate and detailed information about our products, including descriptions, images, and prices. However, we do not warrant that the information is always accurate, complete, or current. Product colors may vary slightly due to differences in monitor displays.

2.2 Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.

3. Ordering and Payment

3.1 Order Acceptance: We reserve the right to refuse or cancel any order for any reason at any time.

3.2 Order Processing: All orders are processed upon receipt of payment. We aim to process and ship orders promptly but cannot guarantee exact delivery dates.

3.3 Payment: We accept various forms of payment, including credit/debit cards and other payment methods specified on our website. You agree to provide accurate and complete payment information. Payment must be made in full before products are shipped. We accept [List of Payment Methods].

4. No Returns, Refunds, or Exchanges

4.1 Final Sale: All sales are final. We do not accept returns, refunds, or exchanges under any circumstances.

4.2 Quality Assurance: If you receive a product that appears damaged or defective, please note that we are unable to offer replacements, store credit, or refunds. All products are thoroughly checked prior to shipping to ensure the best shopping experience for our customers. If you have any concerns about the condition of your product upon arrival, we advise you to contact us immediately, although we cannot guarantee any resolution.

4.3 Incorrect Orders: If you receive an incorrect item, please notify us immediately. We will review the situation and may offer a replacement or store credit if it is determined that we made an error.

5. Shipping and Delivery

5.1All orders within the US are shipped via FedEx or USPS with signature requirements. Packages to PO Boxes are shipped via USPS only 

5.2 Shipping Costs: We offer free shipping on all orders. Standard delivery takes approximately 2-3 business days after processing. Economy delivery takes 5-8 business days after processing. 

5.3 Delivery Times: Estimated delivery times are provided but are not guaranteed. We are not responsible for delays caused by third-party carriers or unforeseen circumstances.

5.4 Risk of Loss: For any issues related to lost or damaged packages after they are in the carrier's possession, please contact your local post office or shipping provider directly. We are not liable for any such issues once the package is with the carrier.

5.5 Processing Times: Orders typically take 1-10 days to process before they are handed over to the carrier. Hot Tools processing time is 1-3 business days. Please note that processing times may vary during peak periods or due to unforeseen circumstances. 

5.6 No weekend/ Holiday Processing: Orders are not processed over the weekend or during national holidays. 

5.7 Expedited Shipping Requests: For expedited shipping, email us at contact@geminellehair.com with your order number. Note that not all requests can be accommodated. 

6. Customer Responsibilities

6.1 Accuracy of Information: You are responsible for providing accurate shipping and contact information.

6.2 Review Products: Upon receipt of your order, please review your products immediately. Any issues with the product must be reported as specified in section 4.2.

7. Limitation of Liability

7.1 No Warranties: Our products are provided "as is" without any warranties of any kind, either express or implied.                                                                        

7.2 To the fullest extent permitted by law, Geminelle Hair Collections is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the product in question.

8. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective when posted on our website. Your continued use of our services constitutes your acceptance of any changes.

9. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us at: contact@geminellehair.com

For general hair care questions, DM us on our social media platforms at geminellehaircollections

Thank you for choosing Geminelle Hair Collections. We appreciate your business and are here to assist you with any questions or concerns. Enjoy your shopping!