Final Sale Policy

All hair bundles, lace closures, and styling tools are final sale. We do not accept returns, exchanges, or refunds for any reason. Each product is carefully quality-checked before shipping to ensure it meets our standards.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately at contact@geminellehair.com. We will review your case and provide guidance, but please note we cannot guarantee replacements, refunds, or exchanges.

For damaged items, retain all packaging and take photos of the damage. This helps with carrier claims and ensures the fastest resolution.

Customer Responsibility

Please ensure your shipping address and contact information are accurate. Geminelle Hair Collections is not responsible for lost or returned packages due to incorrect information provided by the customer. Any additional shipping charges incurred for incorrect addresses will be the responsibility of the customer.

Shipping & Risk of Loss

All orders are shipped via trusted carriers such as FedEx and USPS. Once your order is with the carrier, Geminelle Hair Collections is not responsible for lost, damaged, or stolen packages. Please monitor your tracking information and contact the carrier directly if any issues arise.

For questions or concerns regarding this policy, please email us at contact@geminellehair.com or DM us on Instagram @geminellehaircollections.